Consumers generally have a 14-day right of withdrawal. Entrepreneurs are not granted a voluntary right of withdrawal.
Right of withdrawal
As a consumer, you have the right to withdraw from this contract within 14 days without giving any reason. The cancellation period is 14 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
In order to exercise your right of withdrawal, you must send a clear declaration to us (Camptools GmbH, Gildenstrasse 2, 48157 Münster, Germany, firstname.lastname@example.org, telephone: 49 (0) 251-50853085) by means of a clear declaration (e.g. a Letter or email) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.
Consequences of withdrawal
If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within 14 days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than 14 days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of 14 days has expired. We bear the costs of returning the goods, which can normally be returned by post. You bear the direct costs of returning the goods which, due to their nature, cannot normally be returned by post. For goods that cannot normally be returned by post due to their nature, this price list (see shipping company) is EUR (approx. 25 to 80 euros). You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.
The right of withdrawal does not apply to the following contracts:
Contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
Contracts for the delivery of goods if these were inseparably mixed with other goods after delivery due to their nature.